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Use this endpoint to fetch the latest Shilo Signal for a specific agent. A Shilo Signal is the latest AI-derived behavioral and communication profile for the user, distilled from their call activity. Use it to inform coaching conversations, prepare for one-on-ones, and adapt how you communicate with the agent.

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Endpoint

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Authentication

Include your API key in the request header:

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Path Parameters

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string
required
The identifier used to look up the user. Three formats are supported:

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Response

A successful request returns HTTP 200 with a UserSignal object describing the agent’s latest behavioral and communication profile. The UserSignal object contains the following required fields:
  • user_id: the Shilo UUID for the user.
  • external_user_id: your system’s user ID.
  • id, name, aboutMe, reasoning, conflictStyle, coreMotivators, socialOrientation, fearsAndAvoidances, maxPerformanceRecs, and psychologicalSummary.
  • DISC: a required object containing the following required fields:
    • dominance
    • influence
    • steadiness
    • conscientiousness
    • profileName
    • profileType
The profile fields above are present on a successful response.

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Error Codes

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Example Request

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Look up by external user ID